Explore Breville Dual Boiler Espresso Machine BES920XL Review: Is It Worth the Investment?

Description

Design & Build Quality

The Breville Dual Boiler Espresso Machine BES920XL, crafted in brushed stainless steel, looks like a professional-grade coffee maker that belongs in a high-end café. Its sleek, classic design blends seamlessly with most kitchen decor. I especially appreciate the thoughtful addition of a center wheel underneath, which makes moving this hefty machine (weighing over 28 pounds) significantly easier during cleaning or repositioning. The 58mm stainless steel portafilter feels robust, and the overall construction gives off an air of durability. However, I have noticed that some of its internal components rely on plastic fittings, which might not age well under consistent heat.

Brewing Performance

Brewing with this espresso machine has been an absolute game-changer for me. The dual boiler system heats up water quickly and enables simultaneous brewing and milk steaming. I’ve experimented with the programmable settings and pre-infusion feature, and they allow for precise customization of espresso shots. Whether I’m pulling a single or double shot, the machine consistently delivers even extraction. However, I did read that some users experienced issues with leaks after prolonged use, which might be worth considering if you’re planning for long-term reliability.

Coffee Quality

The espresso produced by this machine is rich, aromatic, and consistently smooth. I’ve been using freshly ground beans, and the results have been comparable to what I’d get in a specialty coffee shop. Thanks to the PID temperature control, the machine maintains precise water temperature, which is critical for high-quality espresso. My mornings have turned into a delightful ritual of enjoying café-quality coffee at home. That said, I’ve noticed that the machine’s performance can vary slightly depending on the freshness of the beans and the grind size.

Milk Frothing & Steaming Capability

The steam wand is a standout feature for me. It produces silky, microfoam milk that’s perfect for latte art. The ability to steam milk while pulling a shot simultaneously is a time-saver, especially when entertaining guests. My children love the frothy hot chocolates I’ve made using this feature. The steam wand, however, requires some practice to master, and the machine could benefit from a more intuitive design for beginners.

Water Tank & Capacity

The water tank is adequately sized for a household that enjoys multiple cups of coffee daily. Its placement at the back of the machine is slightly inconvenient, especially when the machine is placed under low cabinets. Refilling requires pulling the machine forward, which, thankfully, is made easier by the center wheel. The included water filter is a nice touch, but I’ve come across users mentioning discrepancies with replacement filters, so double-check compatibility before purchasing replacements.

Maintenance & Cleaning

Cleaning this espresso machine is relatively straightforward. The included cleaning kit and descaling feature simplify the process. However, descaling can sometimes lead to minor issues, such as leaks, as noted by some other users. I clean the steam wand and portafilter after each use, and the removable drip tray makes it easy to manage spills. One quirky but useful detail is the “clean me” light, which reminds you when it’s time for maintenance. That said, long-term maintenance might require professional servicing, especially if internal parts start failing.

Energy Efficiency & Noise Levels

While the machine isn’t whisper-quiet, the noise levels are within an acceptable range, even during early mornings when everyone is still asleep. The sleep mode feature is a thoughtful addition, as it automatically powers down the machine after an hour of inactivity, helping to conserve energy. I’ve also set the auto-on timer to heat the machine before I wake up, which minimizes waiting time.

Warranty & Support

Breville offers a decent warranty for this espresso machine, but I’ve read mixed reviews about their customer service. Some users reported smooth repair experiences, while others faced delays or significant repair costs post-warranty. Personally, I haven’t had to deal with customer support yet, but the recurring mention of leaks and repair frustrations makes me wonder about the long-term reliability of this product.

Strong Points

• Dual boiler system for simultaneous brewing and steaming.
• Precise PID temperature control for consistent espresso.
• Programmable settings for customization.
• High-quality materials like the stainless steel portafilter.
• Auto-on timer and sleep mode for convenience.

Areas of Concern

• Potential leaks in the long term due to plastic internal components.
• Replacement water filters can be tricky to source.
• Placement of the water tank might be inconvenient for some users.
• Descaling issues reported by a few users.

Competitive Options

Compared to other dual boiler espresso machines like the Rancilio Silvia Pro or the Gaggia Classic Pro, this machine strikes a balance between usability and advanced features. The Breville Dual Boiler offers more programmability and convenience features, such as the auto-on timer and pre-infusion, which are absent in some competitors. However, machines like the Rancilio Silvia Pro are known for their rock-solid build quality and fewer plastic components, which might appeal to those prioritizing long-term durability over convenience.

Worth Every Penny

While the initial investment for this espresso machine might seem steep, its features and performance justify the price tag for coffee enthusiasts. The ability to brew café-quality espresso at home saves money in the long run compared to daily visits to coffee shops. If you’re someone who values customization, ease of use, and consistent performance, the Breville Dual Boiler is worth considering. However, keep the potential maintenance costs in mind as part of your decision-making process.

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